Call us on 0800 083 2558

Frequently Asked Questions

1. What type of properties do Comfortable Living source?

We only source newly built stock property because of the design, quality, sustainability and choice they offer. As everything is brand new, this means anyone can start living in the property straight away without the need to spend money or time on redecorating and repairing it.

Every new home comes with a 10 year NHBC warranty, and peace of mind that they’ll be no extra expenses to worry about.

2. Who buys the property?

You buy the property in your own name and own it 100%. Comfortable Living does not own any share in your property.

3. Can I use a Solicitor and Mortgage Broker of my choice?

Due to the strict timescales involved we like you to use our preferred mortgage brokers and solicitors. We have chosen these partners carefully to ensure efficient handling of your purchase and finance needs. The main reason for this is it that enables us to remain informed of the process at all times which otherwise would affect our service levels.

4. How do I know that the discounts you have negotiated are real?

All of our properties are purchased and sold subject to a current market valuation by a member of the Royal Institute of Chartered Surveyors (RICS). This is recognised and accepted by all lenders.

The discount you will receive will be based on the current market valuation report prepared by a RICS surveyor.

5. How accurate are Comfortable Living’s rental assessments?

We contact a number of local letting agents and personally speak with them regarding the realistic rental income for a particular property type.

We record the information they give to us on our ‘Rental Comparable Research’ form which is then made available for you to see. In addition to this you’ll see a rental assessment in the valuation report prepared by the RICS surveyor for the lender.

6. What happens if there is a crash or a fall in house prices?

You should always consider property as a mid- to long-term investment.

If you buy a property with a genuine discount through Comfortable Living, which is backed up by a current market valuation, for you to lose money this would mean the market would have to fall by 20% to 30%.

Historically, we have seen that property value doubles every 7 to 10 years, so any short-term drop in value will be recovered over the longer term.

7. How do I contact Comfortable Living?

You can register your interest on the website or call us on
0800 083 2558.

8. What makes Comfortable Living different from other companies?

Each property is independently valued and we negotiate a discount on this current market valuation of between 20% and 40%. We then pass on virtually this entire discount to you.

It is no secret that a profit will be made, but the Comfortable Living model includes only a small percentage that would not be enough to please the institutional shareholders controlling many of the countries leading house builders and financial institutions. This is not an issue for us as the Company is wholly family owned and has no borrowings, which allows this unique approach.

PDF An Explanation of Phrases & Terminology

A handy guide form Comfortable Living to help understand the jargon.